Frequently Asked Questions
Orders & Purchases
How can I place an order in the EVELOSTORE online shop?
How can I place an order in the EVELOSTORE online shop?
Orders can be placed via the online website. Phone orders are not available, as payment is required for an order to become active.
Are all products immediately available in stock?
Are all products immediately available in stock?
Product availability is publicly displayed on each product page.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Delivery & Pickup
How fast are products delivered?
How fast are products delivered?
Latvia, Lithuania, Estonia – 1–4 business days. Rest of Europe – 3–7 business days.
Do you deliver throughout Latvia?
Do you deliver throughout Latvia?
Yes, we deliver throughout Latvia via courier or parcel lockers.
How much does delivery cost?
How much does delivery cost?
Delivery cost depends on the delivery method, starting from €2.99.
Is in-store pickup available?
Is in-store pickup available?
Yes, previously placed orders can be collected at the customer center.
Returns & Warranty
How does product return work?
How does product return work?
Products can be returned in-store or via parcel locker.
What should I do if the product is damaged or incorrect?
What should I do if the product is damaged or incorrect?
Any unsuitable or defective product can be returned within 14 days.
Do products have a warranty?
Do products have a warranty?
All products come with a minimum 2-year warranty.